RESPONSIBILITIES:
- Respond to and offer assistance for emergency phone calls.
- Resolve any on site issues.
- Verify service details with suppliers (such as guides, drivers, restaurants, chefs, instructors, etc.) and, when necessary, with clients on the day of service.
- Confirm client reservation details with hotels before and upon their arrival.
- Maintain daily communication with clients.
- Answer and take action on clients’ requests received through phone calls or messages.
- Answer and take action on agents’ requests received through emails, phone calls or messages for clients on the ground and for itineraries that are already paid and confirmed.
- Ensure all suppliers meet Perfetto Traveler's quality standards.
- Develop and oversee Perfetto's Welcome procedures extending them to clients.
- Contact clients upon their arrival and whenever necessary.
- Coordinate with clients, the Operations Department, Managers and CEO in case of emergencies.
JOB REQUIREMENTS:
- A minimum of 1 year of customer service experience, particularly in the high end travel industry.
- Proficiency in English; conversational Italian is an advantage.
- Exceptional attention to detail and multi tasking skills.
- Outstanding communication skill s and capacity to manage and execute complicated phone calls.
- Understanding of the preferences and requirements of a discerning, affluent clientele.
- Possess a professional, proactive, resourceful, positive, and team oriented attitude.
- Ability to follo w direction and work independently with self motivation.
- Strong tolerance to stress and can work effectively and efficiently under pressure.
- Exemplary work ethics and can do attitude.
- Computer literate with knowledge of MS Office.
- Prior experience as a concierge is a bonus.
KEY RESULTS:
- Enhance client satisfaction with Perfetto Traveler's services.
- Effectively address on site issues to the clients' satisfaction.
- Capable of managing the shift autonomously when necessary.
- Reduce the number of refund requests.
**Please submit your CV and cover letter in English. Submissions in other languages will not be considered.**
Contract Type: Freelance
Job Type: Full-time
Salary: From €1,000.00 per month
Experience:
- Guest Relations or customer facing: 1 year (Required)
Language:
- English (Required)
- Italian (Preferred)
Work Location: Remote
.