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Job Description
An exciting opportunity has arisen in our Office department for a Travel Concierge to join our intimate boutique Secret Italia Tours team.As a Travel Concierge, you will be the main point of contact for guests by promptly answering emails, chats, calls from North American guests, attending to the guests’ needs and complaints, following the tour guide’s overseas staff, checking if the suppliers we use are up to standard and act quickly in case of emergencies.
What you will be doing
Office administration
Be available for guests at all times (complaints, requests etc.)
Be hands-on and act quickly during emergencies
Ensure overseas staff is looked after
Answering calls / emails from our North American guests
Contributing to the current company’s growing
What are we looking for?
Previous experience in a tour company environment
A passion for delivering exceptional levels of guest service
Fluency in spoken and written English, Italian
Enthusiasm, passion for travel
Focused on quality
Mature candidate requirement based in Sicily only
Job Type: Permanent
Salary: €1,000.00 - €1,500.00 per month
Language:
- Spanish (Preferred)
- English (Preferred)
- Italian (Preferred)
